The Joshua Tree Crater Company
Returns and refunds
Each set is personalised and retires a crater, so we cannot accept change-of-mind returns. If your order arrives damaged or is lost in transit, tell us within 30 days of delivery and we will replace it or refund you in full. Refunds go back to your original payment method within 5 business days of us agreeing the claim.
Last updated September 2026
Can I return my crater gift set?
Not for a change of mind. Every set is personalised with one specific crater. That crater is then permanently retired from our catalogue and offered to nobody else, and the certificate is printed with your dedication on it. There is no way to put that back, so we cannot take it back.
This does not affect any rights you have under US consumer law that cannot legally be removed.
What if my order arrives damaged or is lost in transit?
We replace it or refund you in full, whichever you prefer. Tell us within 30 days of the delivery date. You do not have to argue with us about it.
Do I need to send anything back?
No. You never pay return shipping, because nothing has to come back to us. A photo of the damage helps us improve our packing, but we will not make it a condition of your claim.
How do I make a claim?
- Email jtcratercompany@gmail.com or use the contact form.
- Quote your order number. It starts with JTCC and is in your confirmation email.
- Tell us whether you want a replacement set or a refund.
When and how will I get my refund?
Refunds go back to the card or wallet you paid with, through Stripe, within 5 business days of us agreeing the claim. Your bank may take a few more days to show it on your statement.
Can I cancel my order?
Yes, if the certificate has not been printed yet. That is usually within a few hours of ordering. Contact us and we will cancel, refund you in full, and release the crater back into the catalogue. After printing we cannot cancel, for the reasons above.
What if there is a mistake on my certificate?
If we got something wrong, that is on us. We reprint and reship the certificate at our cost, with no time limit.
What if my crater is claimed while I am paying?
If someone else claims your crater in the seconds before your payment clears, we contact you. You choose another crater or take a full refund.
Where does this policy apply?
To every order shipped within the United States, on any shipping speed. This policy forms part of our terms. Delivery times and costs are on the shipping page.
Who do I contact?
The Joshua Tree Crater Company, Morongo Valley, California, United States. Email jtcratercompany@gmail.com or use the contact form.
